Drive for employees engagement
Elenco drive for employees engagement
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We are looking for someone to drive change across the whole organisation putting the customer at the heart of everythingprovide modern, relevant and accessible services for customers build strong relationships with customers, earning their trust and respect utilise technology to execute campaigns to drive customer engagement rationalise and improve the specialist platforms to enable customers to have their say work with a fully committed board and executive team drive change across the whole organisation and positively impact our customers experience of the organisationbcha are committed to delivering on our customer engagement strategy and need someone to lead the organisation on a journey with a diverse customer basebcha is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment closing date: 8th may by 12 nooncustomer engagement is central to bcha’s work and we are committed through our 5-year business plan to improving how we engage and involve individuals who use our servicesour overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislationbe driven and motivated to deliver the strategy for customer engagement have knowledge of housing or care sector enjoy working in a diverse and sometimes complex organisation confident and inspiring to our customers be able to work collaboratively with stakeholders across the organisation be resilient, have a positive attitude and be solutions focused organised, with good time management skills to prioritise and achieve objectives be a strategic thinker & financially astute to achieve the business plans have excellent communication skills, written and verbal able to problem solve, analyse options and make confident decisions have experience working in a customer engagement rolerepresent our customers at all levels within the organisation work for an organisation that offers flexible working arrangements bcha safer recruitment: safeguarding children and adults is our first priority and we will ensure we follow safer recruitment proceduresthis is great opportunity to; lead the work to better understand our customers enabling us to meet our objective of better outcomes for customers by creating better homes, better communities and better lives develop an insight-driven approach, encourage curiosity and innovation to identify service improvements and lead positive changebcha is a south west based charitable housing association with a continuing mission to meet housing need and end homelessnesswe have properties across the south west providing affordable homes and temporary accommodation to a wide range of individuals, supporting them to lead independent, fulfilled lives and experience in a ‘technical property services’ environmentas an employer, we will do everything possible to prevent unsuitable people obtaining employment with bcha
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