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Elenco want to disappear

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  • Skills needed to do the job: experience of working in a customer-support role good excel skills excellent time management, attention to detail and multi-tasking skills experience in contract management is preferable proactive approach maintaining a high level of productivity of all tasks and functions proven experience of working with set targets able to understand trends and identify root cause analysis what we offer: clear internal progression and structured training days off between christmas + new year dynamic team culture free fruit, coffee and tea rewards and recognition + christmas, summer and monthly celebrations summer and winter highflyers trips for top performers ability to buy and sell holiday smart casual dress code vitality program auto-enrolment pension scheme (5% employee and 3% employer) about bionic: at bionic, we want to make it radically easier to run a small businessthe main focus of the role is to the be the primary liaison between our customers and energy suppliers and ensure that all contracts that are sold go from sale to live with limited delaysday-to-day: liaising with customers and suppliers to resolved issues and delays when a switch of supplier has occurred working with our customers to obtain missing information essential for a successful contract switch working with our suppliers to ensure customers terminations have been successfully logged working through outstanding pending contracts each month to ensure our systems reflect accurate information recommend process improvement of the back-understanding root cause issues within our processes training and development of colleagues in both the sales departments and other operational teams to ensure repeat issues do not occurwe are looking for a pro-active individual to join the commercial operations department as a supplier liaison advisorwe use smart technology and data and combine it with world class human service, to help business owners sort their business essentials: business energy, insurance, connectivity, telecoms, and commercial finance solutionsthis would suit someone who has previously been a: sales administrator, customer service advisor or customer support officerthis is an excellent opportunity for an individual to join a high performing team within a rewarding department – offering great personal development and trainingcollaboration across multiple teams and departments to ensure high live rate performance across all group companies

  • Service) comms across the email, sms and ivr channels within pardot and synced to data warehouse automating proven new renewal, in life and customer service journeys (and any other legacy manually processed journeys) migrate manually sent agent emails from outlook into salesforce monitoring and reporting on the sending and quality of our automated customer comms, identifying and actioning opportunities for iterative improvements owning our pardot instance and the integration with salesforce (also other email sending services like sendgrid, where required) working with the salesforce product manager to prioritise customer comms work within the broader business context, and marshal the resources needed to execute ensuring compliance in how our customer marketing audiences across the group are maintained work as part of cross-functional teams with other marketing, digital product, tech and commercial people up and down the funnel to drive growth, retention and efficiency experience: 3-5 years in a similar role proven ability to delivery growth and efficiency through pardot-powered customer comms what we are looking for: great understanding of pardot and its salesforce integration ideally, some experience using sms or whatsapp as a channel proven ability to make progress within a complex and collaborative business ability to simplify, prioritise and focus good analytical skills understanding of customer experience mapping techniques understanding of software development methodologies and project management a do-er not just a manager, you love being hands on a collaborator, working with teams across the business to make the right campaigns to meet objectives, and to marshal the resources needed to make them perform ability to work in a very fast-paced environment and meet tight deadlines excellent interpersonal skills - can communicate concisely and confidently at all levels about bionic: at bionic, we want to make it radically easier to run a small businesswe use smart technology and data and combine it with world class human service, to help business owners sort their business essentials: business energy, insurance, connectivity, telecoms, and commercial finance solutionsthe successful candidate will be responsible for automating proven email journeys and campaigns, as well as optimising to drive performance (conversion, cross-sell and retention) and efficiencywe are looking for a pardot specialist contractor to join us in a fast-paced environment where innovative ideas and projects come to lifeday-to-day in the role: ability to set up automated, transactional (e

  • The successful candidate will be able to demonstrate the below: intermediate energy industry experience and knowledge an advantage strong communication skills – verbal and written to articulate to the client confident in liaising with internal and external stakeholders advanced excel user confident user of in house systems strong problem solving skills ability to keep calm under pressure and balance multiple workstreams adaptability & willingness to learn a can-do attitude numerical aptitude if this role sounds like your next career move, we want to hear from youthis gives us the expertise and insight to help successfully control costs, improve margins, achieve regulatory compliance and protect operational resilienceongoing and proactive management of customer issues and escalations through effective case management ensuring that clients are kept updated on case status ensuring excellent client satisfactionsend your cv to and we will be in touch to discuss our opportunitiessalary: £21k pa benefits: annual pay related appraisals 23 days holidays plus bank holidays, raising by extra day each year to max 28 days (option to buy and sell holidays) flexible working with the option to work from office / home location early finish friday free onsite parking subsidised costa coffee onsite canteen employee development programmes refer a friend scheme upto £ benefits platform - gym membership, cycle to work, retail discounts plus many more fan club awards – employee recognition programme – winners get £250 of vouchers every quarter closing date: 26th april did you know inenco offers many varied and interesting roles: energy, trading, analysis, consultancy, finance, sales, sustainability and compliancekey tasks will include: case management resolving client queries ensuring excellent client satisfactioninbound call and email handling and query resolution case queue management, triaging and delegating cases to other team members where applicablethis can be discussed further at interviewour customers include leading organisations across sectors from manufacturing to hospitality and retail to logisticsyour role as client services advisor in our data integrety team is to review and resolve queries relating to our clients property and asset data, achieving 100% client satisfaction across all areas of client service deliveryhandling of customer and supplier debt and disconnection issuesthis role is based at our lytham office – there will be the opportunity for hybrid working where you may work part of the week in the office and part of the week from home upon successful completionwe also support the delivery of public sector services with a particular focus on health, social housing and educationhit apply or equally if you would like more information contact our talent teamfor further information please download the job description attached belowhandling change of tenancy(cot) requests including, completion of missing data on forms ensuring that these are complete and accurate for the cot team to processresolution of standard invoice validation cases passed from data and invoice management teams ensuring net savings are acceptedinenco has over 50 years of consultancy experience working in energy and utilities management; responding to the changing needs of our customers

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  • The successful candidates must be able to demonstrate the following: experience of working in an office environment sound working knowledge of microsoft office confident user of excel organisational skills good communication skills - both verbal and written if this role sounds like your next career move, we want to hear from youthis gives us the expertise and insight to help successfully control costs, improve margins, achieve regulatory compliance and protect operational resilienceyou will be highly organised with strong communication skillsalthough this is a temporary post it is a great opportunity to increase your skills, experience and knowledge - and a foot in the door for other internal vacancieshit apply or equally if you would like more information get in touch with our talent teamif you have any questions please contactour customers include leading organisations across sectors from manufacturing to hospitality and retail to logisticswe also support the delivery of public sector services with a particular focus on health, social housing and educationsalary: £ pa benefits: annual pay related appraisals 23 days holidays plus bank holidays, raising by extra day each year to max 28 days (option to buy and sell holidays) flexible working with the option to work from office / home location after probabtion early finish friday subsidised costa coffee onsite canteen employee development programmes refer a friend scheme upto £ benefits platform - gym membership, cycle to work, retail discounts plus many more fan club awards – employee recognition programme – winners get £250 of vouchers every quarter closing date: 11th may we endeavour to respond to all applications within two weeks of the closing datefor further information please download the job description attached belowwe are looking for someone with a strong administrative background to join our client services teamwe are really invested in your progression and development, we aim to support and promote where possiblethe daily tasks and responsibilities of the role are as follows: - chasing suppliers and clients for confirmations and maintain accurate site lists (portfolio) focus on obtaining electronic data wherever feasible entry to be completed in line with appropriate slas ownership of targeted levels of data completeness this is is a 6 months fixed role due to additional workloadinenco has over 50 years of consultancy experience working in energy and utilities management; responding to the changing needs of our customers

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