The south asian presence
Elenco the south asian presence
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We are looking for someone to drive change across the whole organisation putting the customer at the heart of everythingwe have properties across the south west providing affordable homes and temporary accommodation to a wide range of individuals, supporting them to lead independent, fulfilled lives and experience in a ‘technical property services’ environmentbcha is a south west based charitable housing association with a continuing mission to meet housing need and end homelessnessprovide modern, relevant and accessible services for customers build strong relationships with customers, earning their trust and respect utilise technology to execute campaigns to drive customer engagement rationalise and improve the specialist platforms to enable customers to have their say work with a fully committed board and executive team drive change across the whole organisation and positively impact our customers experience of the organisationbcha are committed to delivering on our customer engagement strategy and need someone to lead the organisation on a journey with a diverse customer basebcha is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment closing date: 8th may by 12 noonbe driven and motivated to deliver the strategy for customer engagement have knowledge of housing or care sector enjoy working in a diverse and sometimes complex organisation confident and inspiring to our customers be able to work collaboratively with stakeholders across the organisation be resilient, have a positive attitude and be solutions focused organised, with good time management skills to prioritise and achieve objectives be a strategic thinker & financially astute to achieve the business plans have excellent communication skills, written and verbal able to problem solve, analyse options and make confident decisions have experience working in a customer engagement rolerepresent our customers at all levels within the organisation work for an organisation that offers flexible working arrangements bcha safer recruitment: safeguarding children and adults is our first priority and we will ensure we follow safer recruitment proceduresthis is great opportunity to; lead the work to better understand our customers enabling us to meet our objective of better outcomes for customers by creating better homes, better communities and better lives develop an insight-driven approach, encourage curiosity and innovation to identify service improvements and lead positive changecustomer engagement is central to bcha’s work and we are committed through our 5-year business plan to improving how we engage and involve individuals who use our servicesas an employer, we will do everything possible to prevent unsuitable people obtaining employment with bchaour overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation
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In this role you will be managing the tenancy services teams across dorset and devonwe have properties across the south west providing affordable homes and temporary accommodation to a wide range of individuals, supporting them to lead independent, fulfilled lives and experience in a ‘technical property services’ environmentbcha is a south west based charitable housing association with a continuing mission to meet housing need and end homelessnessbcha is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitmentwe need someone who shares our goals to be the professional lead for all aspects of housing service development and engagement with customersthis is great opportunity to: establish clear strategies, improving systems and processes and leading teams to deliver high quality services lead the on the delivery of our goals from the bcha business plan in line with best practice (also ensuring compliance with statutory, legal, regulatory and professional requirements) provide modern, relevant and accessible services for customers inspire, lead and develop teams using supportive coaching styles and reflective practice to create a culture of continuous improvement, innovation and best practice take a key strategic role in business growth relating to housing management prioritise financial inclusion for customers, ensuring they can access financial aid available to them be the champion for inclusion activities for customers across the organisation bcha safer recruitment: safeguarding children and adults is our first priority and we will ensure we follow safer recruitment proceduresclosing date: be driven and motivated to deliver on the bcha business plan enjoy working in a diverse and sometimes complex organisation be an inspirational leader with strong people management skills) be able to work collaboratively with stakeholders across the organisation resilient, have a positive attitude and be solutions focused organised, with good time management skills to prioritise and achieve objectives be a strategic thinker & financially astute to achieve the business plans able to develop and support individuals using a coaching style of management excellent communication skills, written and verbal able to problem solve, analyse options and make confident decisionsyou will collaborate closely with colleagues and partners to enable and embed a solutions-focused, diligent approach to existing and new challengesas an employer, we will do everything possible to prevent unsuitable people obtaining employment with bchaour overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislationbcha are committed to developing affordable and sustainable homes and being a landlord of choice
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We have properties across the south west providing affordable homes and temporary accommodation to a wide range of individuals, supporting them to lead independent, fulfilled lives and experience in a ‘technical property services’ environmentbcha is a south west based charitable housing association with a continuing mission to meet housing need and end homelessnessthis is great opportunity to; lead the review and implementation of an ambitious digital strategy provide modern, relevant and accessible services for both customers and colleagues rationalise and improve the specialist platforms we use lead, manage and support our in-house it team ensure colleagues have the equipment, software and tools needed for their role maximise the end users experience and capabilities and embed our systems bcha safer recruitment: safeguarding children and adults is our first priority and we will ensure we follow safer recruitment proceduresas our leading digital expert you will collaborate closely with heads of service to enable and embed digital innovations for the benefits of customers and colleaguesbcha is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment **we are open to flexible working arrangements** closing date 12 noon on to be successful in the role you need to: be driven and motivated to deliver the strategy enjoy working in a diverse and sometimes complex organisation be an inspirational leader with strong people management skills be able to work collaboratively with stakeholders across the organisation resilient, have a positive attitude and be solutions focused organised, with good time management skills to prioritise and achieve objectives be a strategic thinker & financially astute to achieve the business plans able to develop and support individuals using a coaching style of management excellent communication skills, written and verbal able to problem solve, analyse options and make confident decisionsas an employer, we will do everything possible to prevent unsuitable people obtaining employment with bchaour overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislationbcha are committed to delivering on our digital transformation strategy and need someone to drive this forward
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