Tenancy
Elenco tenancy
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Inbound call and email handling and query resolution case queue management, triaging and delegating cases to other team members where applicablesalary: £21k pa benefits: annual pay related appraisals 23 days holidays plus bank holidays, raising by extra day each year to max 28 days (option to buy and sell holidays) flexible working with the option to work from office / home location early finish friday free onsite parking subsidised costa coffee onsite canteen employee development programmes refer a friend scheme upto £ benefits platform - gym membership, cycle to work, retail discounts plus many more fan club awards – employee recognition programme – winners get £250 of vouchers every quarter closing date: 26th april did you know inenco offers many varied and interesting roles: energy, trading, analysis, consultancy, finance, sales, sustainability and compliancethis can be discussed further at interviewthe successful candidate will be able to demonstrate the below: intermediate energy industry experience and knowledge an advantage strong communication skills – verbal and written to articulate to the client confident in liaising with internal and external stakeholders advanced excel user confident user of in house systems strong problem solving skills ability to keep calm under pressure and balance multiple workstreams adaptability & willingness to learn a can-do attitude numerical aptitude if this role sounds like your next career move, we want to hear from youongoing and proactive management of customer issues and escalations through effective case management ensuring that clients are kept updated on case status ensuring excellent client satisfactioninenco has over 50 years of consultancy experience working in energy and utilities management; responding to the changing needs of our customersfor further information please download the job description attached belowour customers include leading organisations across sectors from manufacturing to hospitality and retail to logisticswe also support the delivery of public sector services with a particular focus on health, social housing and educationthis gives us the expertise and insight to help successfully control costs, improve margins, achieve regulatory compliance and protect operational resiliencehandling of customer and supplier debt and disconnection issuessend your cv to and we will be in touch to discuss our opportunitiesresolution of standard invoice validation cases passed from data and invoice management teams ensuring net savings are acceptedhandling change of tenancy(cot) requests including, completion of missing data on forms ensuring that these are complete and accurate for the cot team to processyour role as client services advisor in our data integrety team is to review and resolve queries relating to our clients property and asset data, achieving 100% client satisfaction across all areas of client service deliveryhit apply or equally if you would like more information contact our talent teamthis role is based at our lytham office – there will be the opportunity for hybrid working where you may work part of the week in the office and part of the week from home upon successful completionkey tasks will include: case management resolving client queries ensuring excellent client satisfaction
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In this role you will be managing the tenancy services teams across dorset and devonas an employer, we will do everything possible to prevent unsuitable people obtaining employment with bchabcha is a south west based charitable housing association with a continuing mission to meet housing need and end homelessnessyou will collaborate closely with colleagues and partners to enable and embed a solutions-focused, diligent approach to existing and new challengesbcha is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitmentclosing date: be driven and motivated to deliver on the bcha business plan enjoy working in a diverse and sometimes complex organisation be an inspirational leader with strong people management skills) be able to work collaboratively with stakeholders across the organisation resilient, have a positive attitude and be solutions focused organised, with good time management skills to prioritise and achieve objectives be a strategic thinker & financially astute to achieve the business plans able to develop and support individuals using a coaching style of management excellent communication skills, written and verbal able to problem solve, analyse options and make confident decisionsthis is great opportunity to: establish clear strategies, improving systems and processes and leading teams to deliver high quality services lead the on the delivery of our goals from the bcha business plan in line with best practice (also ensuring compliance with statutory, legal, regulatory and professional requirements) provide modern, relevant and accessible services for customers inspire, lead and develop teams using supportive coaching styles and reflective practice to create a culture of continuous improvement, innovation and best practice take a key strategic role in business growth relating to housing management prioritise financial inclusion for customers, ensuring they can access financial aid available to them be the champion for inclusion activities for customers across the organisation bcha safer recruitment: safeguarding children and adults is our first priority and we will ensure we follow safer recruitment proceduresbcha are committed to developing affordable and sustainable homes and being a landlord of choicewe need someone who shares our goals to be the professional lead for all aspects of housing service development and engagement with customerswe have properties across the south west providing affordable homes and temporary accommodation to a wide range of individuals, supporting them to lead independent, fulfilled lives and experience in a ‘technical property services’ environmentour overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation
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The team work with customers in vulnerable situations and complex customers who are either homeless, at risk of homelessness, or who are tenancy ready and require support with accommodation seeking; there is also an element of resettlement work involvedour doors are open to everyoneyou will also have the energy and enthusiasm to provide positive support and trauma informed care to those who need our supportto provide intensive personalised support and case management to people with multiple and complex needs using the plymouth alliance (tpa) principlesthe team work primarily within the local hospitals, b&b emergency accommodation provided by the local authority, and bcha move on accommodationas an employer, we will do everything possible to prevent unsuitable people obtaining employment with bchaa working knowledge of the issues affecting people with complex needs and the potential impact on people’s physical, emotional and psychological wellbeing able to demonstrate that you put the alliance first principle and one common goal at the heart of all you do able to demonstrate you are an effective team worker (and able to work effectively on your own, if required) able to make sound decisions it literate a completer/finisher a creative, flexible, compassionate, patient and sensitive approach to working with people who have experienced multiple disadvantages innovative and proactiveit is a role where you can really make a differenceit would be great if you have previous experience of working with homeless and or other socially excluded people and a good understanding of safeguarding issuesbcha is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitmentwe additionally support with accessing health care, maximising income, budgeting, debt management and accessing other support serviceswe aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled liveswhether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respectsouth west based charitable housing association bcha was founded over 50 years ago with a continuing mission to meet housing need and end homelessnesswe can offer you the opportunity to: work within a small professional team in a friendly and supportive environment; achieve real job satisfaction in a rewarding and challenging role; focus on building trusting relationships with our customers; receive full training in trauma informed approaches, managing mental health, substance misuse and accommodation services; liaise with external providers to access services that support customers you can add real value as part of a small team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward towards independencebcha safer recruitment: safeguarding children and adults is our first priority and we will ensure we follow safer recruitment proceduresemotionally intelligent flexible to changeour overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislationlooks at ways to improve systems and procedures for the benefit of the customer and to be more efficient