Telephony
Elenco telephony
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400 users) experience of a technical services environment, preferably within an itil based environment working knowledge of corporate telephony solutions technical knowledge of systems; dns, mail, voip, databases, monitoring platforms, virtualisation, cloud solutions and san data storage in-depth working knowledge of windows platform based technologies (windows server, exchange, ad, group policies, dhcp, office365 etcthis gives us the expertise and insight to help successfully control costs, improve margins, achieve regulatory compliance and protect operational resiliencefor further information please download the job description attached belowqualified or working towards either an mcsa or mcse or hold similar level professional qualifications previous experience of working within technical operation or engineering teams that supports a business of a similar sizesalary: £23k - £27k pa benefits: annual pay related appraisals 23 days holidays plus bank holidays, raising by extra day each year to max 28 days (option to buy and sell holidays) flexible working with the option to work from office / home location after probabtion early finish friday subsidised costa coffee onsite canteen employee development programmes refer a friend scheme upto £ benefits platform - gym membership, cycle to work, retail discounts plus many more fan club awards – employee recognition programme – winners get £250 of vouchers every quarter closing date: 27th april if you have any questions please contactinenco has over 50 years of consultancy experience working in energy and utilities management; responding to the changing needs of our customerswe have an exciting opportunity for someone who has good it skills with knowledge and experience looking to further their it careerwe also support the delivery of public sector services with a particular focus on health, social housing and educationyour role as service desk engineer is an integral part of the technology department, you will support the business by managing, maintaining and improving the technical systems and processes for both inenco’s customer facing services and the corporate services as used by internal usersour customers include leading organisations across sectors from manufacturing to hospitality and retail to logisticsthis is a support position the majority of your work will involve managing the support queue, answering support calls, troubleshooting, installation of hardware, software, and network connectionsable to express ideas orally & written effectively, with respect for others if this role sounds like your next career move, hit apply or equally if you would like more information contact our talent team) working knowledge of networking: routing, switching, ethernet, broadband, snmp, qos, firewalls and wireless technologies etc
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Manage end-user requests via ticketing-based service desk to resolve any it related issues (examples: microsoft 365, active directory, voip telephony, etckey responsibilities: act as the first line of defence against it related issues and ensure users can work free from problemsjob purpose: to contribute to the availability, integrity and security of the tungsten it servicesin accordance with standards and project/operational requirementsinstall new / rebuild existing desktop and laptop computers as well as configure hardware, peripherals, operating system, etcabout us: we are a secure e-invoicing platform that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing, maximises efficiency and improves cashflow managementthis includes provisioning new infrastructure, monitoring the existing platform, planning upgrades, and maintaining backupsmaintain operational, configuration, or other proceduressupport and maintain internal infrastructure and applicationsto ensure information technology helps users work efficiently and simplifies their daily routinethe tungsten network also provides users with real-time spend analysis through analytics, and offers access to early payment, a form of alternative finance for businessesperform ongoing performance tuning, hardware upgrades, and resource optimisation as requiredconfigure cpu, memory, and disk partitions as requiredmaintain lifecycle of both user accounts and user hardwareensuring compliance with tungsten network support and information security policies and associated standard operating procedures experience and knowledge: required basic knowledge and understanding of: networking firewalls routers switches windows active directory ad forests ad domains dns dhcp virtualisation vmware (vsphere, vcentre) vmware horizon view – vdi aws workspaces security backup/restoration ip phone system, voip required basic experience with the following operating systems: windows 10 windows 7 mac os x windows server personality & attributes: attention to detail passion for it enthusiastic committed strong team player excellent communication skills organised problem solverinternal systems support includes it infrastructure of offices and end-user services (pcs, phones, mobile devices, e-mail)perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backupsmaintain existing server infrastructure in accordance with operational procedures
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Manage end-user requests via ticketing-based service desk to resolve any it related issues (examples: microsoft 365, active directory, voip telephony, etckey responsibilities: act as the first line of defence against it related issues and ensure users can work free from problemsjob purpose: to contribute to the availability, integrity and security of the tungsten it servicesin accordance with standards and project/operational requirementsinstall new / rebuild existing desktop and laptop computers as well as configure hardware, peripherals, operating system, etcabout us: we are a secure e-invoicing platform that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing, maximises efficiency and improves cashflow managementthis includes provisioning new infrastructure, monitoring the existing platform, planning upgrades, and maintaining backupsmaintain operational, configuration, or other proceduressupport and maintain internal infrastructure and applicationsto ensure information technology helps users work efficiently and simplifies their daily routinethe tungsten network also provides users with real-time spend analysis through analytics, and offers access to early payment, a form of alternative finance for businessesperform ongoing performance tuning, hardware upgrades, and resource optimisation as requiredconfigure cpu, memory, and disk partitions as requiredensuring compliance with tungsten network support and information security policies and associated standard operating procedures experience and knowledge: required basic knowledge and understanding of: networking firewalls routers switches windows active directory ad forests ad domains dns dhcp virtualisation vmware (vsphere, vcentre) vmware horizon view – vdi aws workspaces security backup/restoration ip phone system, voip required basic experience with the following operating systems: • windows 10 • windows 7 • mac os x • windows servermaintain lifecycle of both user accounts and user hardwareinternal systems support includes it infrastructure of offices and end-user services (pcs, phones, mobile devices, e-mail)perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backupsmaintain existing server infrastructure in accordance with operational procedures