Retrospective
Elenco retrospective
-
Assist the operations manager with the day-to-day management of the collections teams and the development of new processes and procedures previous experience in coaching and training collections teams with a proven track record of improving individual and collective performances is essentialassess telephone calls (live and retrospective) and system entries for quality, compliance and effectivenessprovide formal and informal feedback to individuals as necessarywe work with some of the largest retail, banking and commercial businesses around the uk to help recover overdue debts and arrange payment solutions, helping people clear their debtsset objectives in monthly reviews and take responsibility for the assessment timetabledevelop and monitor key performance indicators to provide timely management information to the operations manager and promote a proactive approach to under performance5 hours between 8am and 8pm monday to friday, work will be split between home and office based in sheffield (s3 postcode area) offering a salary of upto £ per annum + ote successful applicants will be required to complete ccj/dbs and other background checks prior to starting employmentstrong it skills – we use different technologies and systems and need you to pick these up quickly this a full-time permanent role working 37lead performance improvement and personal development activity where necessarycredit style is part of the bristow & sutor group – employing over 450 people, in debt recovery, throughout the ukprovide training sessions to both individuals and groupsas part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of sheffield city centredevelop and maintain individual and team-based performance measurement systems to support the effective management of individual productivity, collection and revenue performanceexcellent management and interpersonal skills demonstrate a consistent focus on uncompromising performance and customer service