Optimising
Elenco optimising
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Assist the team manager with proactively optimising and maintaining an effective quality and assurance processit’s an exquisite part of the world, filled with luscious coastline, amazing surfing spots, delicious food and unique andalusian customs, traditions and cultural heritageprepare work schedule and monitor individuals’ attendance to ensure adequate staffing aligned with the resource availability and workloadpassion for innovation is a strength that is valued in lottoland employeeslottoland benefits: competitive salary annual bonus based on company performance 25 days holiday and 12 days gibraltar bank holidays international premium healthcare subsidised gym membership within a variety of locations in gibraltar continuous learning/development opportunities and progressive career pathsability to work on own initiative and to challenge processes where improvements could be madegrit and determination is a prerequisite for all lottolandersgood command of microsoft office toolsin september lottoland was awarded with a guinness world record for the ‘largest online gambling payout ever’ of €90 million! take a look at our vacancies below and start your journey with the world leading lotto betting company, revolutionising the gaming industry…contact lottoland today! the team lead will be responsible for the continuous development and motivation of team membersensure that all standard operating procedures are followed and that all current and new team members are trained in order to maintain a good standard of performanceprovide monthly feedback on team performance, when requestedcarry out annual performance appraisals for the team members and provide feedback on the same to the aml managerlottoland is the world’s leading online lotto provider, we are a disrupter that offers jackpots in the hundreds of millions giving 13 million customers worldwide the chance to win enormous record breaking pay-outsstrong organizational skills with an emphasis on accuracy and timelinessexperience with writing policies and processesemployees are empowered to do their best but held accountable for their actionsability to perform well under tight deadlinesremember you do not have to tick all boxes these are just an example of skills/experience that may support you in the role! a subtropical mediterranean climate, eclectic cultural influences, breathtaking landscapes, and beautiful beaches make gibraltar the perfect european holiday getaway – so imagine how special it is to live here! furthermore, since gibraltar wages buy an almost luxury standard of living in the south of spain, many people who work here actually commute from one of the nearby towns on the costa del solself-motivation and ability to motivate othersresponsibilities coordinate, prioritise and allocate daily tasks within team members, set or negotiate deadlines and completion dates, and monitor progress to ensure completion and meeting of deadlines efficientlyrecognised aml qualificationplay a key role in the resourcing and onboarding processwe like it here and we’re sure you will too! our corporate website has lots more information - check it out! wwwthey will be required to coordinate, prioritise and distribute workload appropriately to ensure efficient meeting of deadlines, monitor tasks completed by the team to maintain a good standard of performance and quality and contribute to the development and monitoring of the company’s anti money laundering/counter terrorist financing programproven skills in complex problem solving, judgment, critical thinking and decision makingputting customers first is key to lottoland’s success as is collaboration across the businessevery day is an adventure and you’ll be joining others who have made the leap for this unique lifestyle opportunitycom right to work in gibraltar no agencies at this time pleaseenglish language knowledge at a business levellottolandcorporatelottoland could be just the place for younice to have previous experience of working within an aml environment in the online gambling industryidentify training needs and prepare development planstailored relocation packages to meet your needs to support your transition our culture: lottoland is a dynamic, creative and technologically advanced organisationmanagers need to inspire and develop their teams to get the most out of themmust have proven experience of detailed, investigative and analytical working practicesmaintain effective communication flow, distribution of relevant information to and from the teamability to deliver effectively constructive feedbackhonesty, integrity and trust are a givenliaise with the responsible gambling and risk teamsenable and facilitate successful implementation of company policies and objectivesexcellent communication, networking and conflict management skills
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Otherwise good knowledge of general it skills and concepts to support the rest of the team with infrastructure issues, including: networks, wi-fi & security, windows and linux (ubuntu) servers, advanced troubleshooting to assist helpdesk, active directory, azure mdm with intune and jamf, optimising workflows and processeshelp teams to set up and manage slas, issue types, etcit’s an exquisite part of the world, filled with luscious coastline, amazing surfing spots, delicious food and unique andalusian customs, traditions and cultural heritagewrite and maintain technical documentation such as user manuals, system documentation, and training materialspassion for innovation is a strength that is valued in lottoland employeeslottoland benefits: competitive salary annual bonus based on company performance 25 days holiday and 12 days gibraltar bank holidays international premium healthcare subsidised gym membership within a variety of locations in gibraltar continuous learning/development opportunities and progressive career pathsgrit and determination is a prerequisite for all lottolandersexperience customizing workflows, setting up dashboards, and generating reportsexperience of other workspace and collaboration tools, including: microsoft 365 (in particular sharepoint online), aha, asana, agile methods, change & configuration managementfor more efficient ticket handlinglottoland is the world’s leading online lotto provider, we are a disrupter that offers jackpots in the hundreds of millions giving 13 million customers worldwide the chance to win enormous record breaking pay-outsconfigure jira software, including jira core and jira service desk / jira service managementability to prioritize across various tasks and manage changes in daily workloadunderstanding of system administration principles (monitoring, network, storage, scripting)employees are empowered to do their best but held accountable for their actionsmeasures of success reduced costs of collaboration tools and increased value-for-moneyexperience with jira service deskimprove the return on investment by handling licensing and atlassian spendremember you do not have to tick all boxes these are just an example of skills/experience that may support you in the role! a subtropical mediterranean climate, eclectic cultural influences, breathtaking landscapes, and beautiful beaches make gibraltar the perfect european holiday getaway – so imagine how special it is to live here! furthermore, since gibraltar wages buy an almost luxury standard of living in the south of spain, many people who work here actually commute from one of the nearby towns on the costa del solin september lottoland was awarded with a guinness world record for the ‘largest online gambling payout ever’ of €90 million! take a look at our vacancies below and start your journey with the world leading lotto betting company, revolutionising the gaming industry…contact lottoland today! responsibilities manage atlassian settings, including users, groups, roles and permissionsunderstand the current tool process, gather requirements, investigate potential solutions, analyze impact, communicate with stakeholders, and implement solutions, all in accordance with current best practices and industry standardsreview requested jira adds-ons, plugins and extensions and fitness for purpose, including any security and privacy implicationswe like it here and we’re sure you will too! our corporate website has lots more information - check it out! wwwputting customers first is key to lottoland’s success as is collaboration across the businessevery day is an adventure and you’ll be joining others who have made the leap for this unique lifestyle opportunityreview and configure current service desk portal for easier navigation by usersmust have 2+ year’s experience in atlassian administrator roleextensive knowledge of administering atlassian applications in medium-to-large businessatlassian certificationcom right to work in gibraltar no agencies at this time pleasecreate and maintain custom dashboards and jira filters for end users, encouraging reuse and a consistent experience across the businesslottolandcorporatelottoland could be just the place for younice to have experience with okta sso integrationdevelop training materials and deliver training to power usersimprove team jira metrics (especially cost-per-ticket) with optimised workflowsknowledge and experience in implementing jira plug-ins, including gliphy, lucidchart, etctailored relocation packages to meet your needs to support your transition our culture: lottoland is a dynamic, creative and technologically advanced organisationmanagers need to inspire and develop their teams to get the most out of themhonesty, integrity and trust are a givengood experience of writing and supporting custom jql to help teams get the information they needdesire to work in a diverse environment, interacting with many roles and teams made up of passionate industry experts working toward a common goalimproved customer satisfaction from: stakeholders/owners who request the automation of a workflow, the end-users of those workflows
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The successful candidate will be responsible for automating proven email journeys and campaigns, as well as optimising to drive performance (conversion, cross-sell and retention) and efficiencyservice) comms across the email, sms and ivr channels within pardot and synced to data warehouse automating proven new renewal, in life and customer service journeys (and any other legacy manually processed journeys) migrate manually sent agent emails from outlook into salesforce monitoring and reporting on the sending and quality of our automated customer comms, identifying and actioning opportunities for iterative improvements owning our pardot instance and the integration with salesforce (also other email sending services like sendgrid, where required) working with the salesforce product manager to prioritise customer comms work within the broader business context, and marshal the resources needed to execute ensuring compliance in how our customer marketing audiences across the group are maintained work as part of cross-functional teams with other marketing, digital product, tech and commercial people up and down the funnel to drive growth, retention and efficiency experience: 3-5 years in a similar role proven ability to delivery growth and efficiency through pardot-powered customer comms what we are looking for: great understanding of pardot and its salesforce integration ideally, some experience using sms or whatsapp as a channel proven ability to make progress within a complex and collaborative business ability to simplify, prioritise and focus good analytical skills understanding of customer experience mapping techniques understanding of software development methodologies and project management a do-er not just a manager, you love being hands on a collaborator, working with teams across the business to make the right campaigns to meet objectives, and to marshal the resources needed to make them perform ability to work in a very fast-paced environment and meet tight deadlines excellent interpersonal skills - can communicate concisely and confidently at all levels about bionic: at bionic, we want to make it radically easier to run a small businesswe use smart technology and data and combine it with world class human service, to help business owners sort their business essentials: business energy, insurance, connectivity, telecoms, and commercial finance solutionsday-to-day in the role: ability to set up automated, transactional (ewe are looking for a pardot specialist contractor to join us in a fast-paced environment where innovative ideas and projects come to life