Monitors the quality of service delivered and acts on findings
Elenco monitors the quality of service delivered and acts on findings
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Assist the operations manager with the day-to-day management of the collections teams and the development of new processes and procedures previous experience in coaching and training collections teams with a proven track record of improving individual and collective performances is essentialdevelop and maintain individual and team-based performance measurement systems to support the effective management of individual productivity, collection and revenue performanceassess telephone calls (live and retrospective) and system entries for quality, compliance and effectivenessexcellent management and interpersonal skills demonstrate a consistent focus on uncompromising performance and customer servicewe work with some of the largest retail, banking and commercial businesses around the uk to help recover overdue debts and arrange payment solutions, helping people clear their debtsset objectives in monthly reviews and take responsibility for the assessment timetablecredit style is part of the bristow & sutor group – employing over 450 people, in debt recovery, throughout the ukdevelop and monitor key performance indicators to provide timely management information to the operations manager and promote a proactive approach to under performanceprovide training sessions to both individuals and groupslead performance improvement and personal development activity where necessaryprovide formal and informal feedback to individuals as necessaryas part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of sheffield city centre5 hours between 8am and 8pm monday to friday, work will be split between home and office based in sheffield (s3 postcode area) offering a salary of upto £ per annum + ote successful applicants will be required to complete ccj/dbs and other background checks prior to starting employmentstrong it skills – we use different technologies and systems and need you to pick these up quickly this a full-time permanent role working 37
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Bcha is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitmentbcha are committed to developing affordable and sustainable homes and being a landlord of choicewe need someone who shares our goals to be the professional lead for all aspects of housing service development and engagement with customersyou will collaborate closely with colleagues and partners to enable and embed a solutions-focused, diligent approach to existing and new challengesin this role you will be managing the tenancy services teams across dorset and devonthis is great opportunity to: establish clear strategies, improving systems and processes and leading teams to deliver high quality services lead the on the delivery of our goals from the bcha business plan in line with best practice (also ensuring compliance with statutory, legal, regulatory and professional requirements) provide modern, relevant and accessible services for customers inspire, lead and develop teams using supportive coaching styles and reflective practice to create a culture of continuous improvement, innovation and best practice take a key strategic role in business growth relating to housing management prioritise financial inclusion for customers, ensuring they can access financial aid available to them be the champion for inclusion activities for customers across the organisation bcha safer recruitment: safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedureswe have properties across the south west providing affordable homes and temporary accommodation to a wide range of individuals, supporting them to lead independent, fulfilled lives and experience in a ‘technical property services’ environmentclosing date: be driven and motivated to deliver on the bcha business plan enjoy working in a diverse and sometimes complex organisation be an inspirational leader with strong people management skills) be able to work collaboratively with stakeholders across the organisation resilient, have a positive attitude and be solutions focused organised, with good time management skills to prioritise and achieve objectives be a strategic thinker & financially astute to achieve the business plans able to develop and support individuals using a coaching style of management excellent communication skills, written and verbal able to problem solve, analyse options and make confident decisionsour overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislationbcha is a south west based charitable housing association with a continuing mission to meet housing need and end homelessnessas an employer, we will do everything possible to prevent unsuitable people obtaining employment with bcha
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the university of law is one of the uk's longest-established specialist providers of legal educationthe university of law is an internationally recognized expert in the field of lawknowledge of the uk education systems specifically is preferredour courses take an in-depth look into key areas of the law and provide a broader overview of the legal system to better contextualize what's being learnedrather than focusing on academic research, our aim is to be thought leaders in the issues that matter to the legal profession and the next generation of practicing lawyersthe role holder will be responsible for managing and developing ulaw'sbrand and business in canada, through the utilization of various student recruitment channels including, but not limited to, engagement with educational agents, attendance of recruitment fairs, institutional partnerships, and corporate tie-upswith a rich heritage and a reputation for innovation and contemporary teaching practices, we continuously focus on developing the best legal mindswe can trace our origins to with the formation of leading tutorial firm gibson & weldonexcellent verbal and written communication with fluency in englishresponsibilities business development generate new revenue from existing streams and accounts assist in identifying and supporting developing potential business partners and growing existing client relationships to perform potential client research including (but not limited to) meeting/engaging with key players in the industry to actively seek and conduct meetings and presentations with potential clients; to represent ulaw at client/agent meetings, local and national exhibitions, and conferences in order to recruit potential students and build upon stakeholder relationships where applicable other ad-hoc duties as requested for the overall performance of the company customer focus to provide individually-tailored professional advice at all times and be a trusted advisor providing individually-tailored advice to all prospective students consulting students through the full application cycle (direct or via agents): from initial inquiry/conversation through to finalizing and closing their application to study with ulaw exploring possible career paths for students and matching it with specific ulaw offerings handling student inquiries regarding different programs from potential students building commonalities to gain trust and engage potential students/ agents provide outstanding customer service to all students, and all stakeholders, which is timely and efficient, and encourages students to choose ulaw handling student inquiries regarding different programs from potential students’ business partners communication and liaison agency network management, or ‘account management’: develop and train potential agents sourced from fairs, business trips, inquiries, referrals, in general searches in line with business development responsibilities outlined above constant clear and effective liaison and communication with agents and students ensuring that all relevant product developments, including changes to admission, compliance and course requirements or start dates are communicated externally to prepare, assist and deliver in performing customer/agent presentations analysis, reporting and data management to research and provide valid information and market feedback on industry trends, which will become the basis for strategic planning and forecasting for management collect and compare pertinent data on target markets, making recommendations and writing proposals when requested provide management with relevant data, competitor analyses and feedback where relevant assist in presenting strategies for expansion to administer agent accounts and produce reports on local performance in response to management accounts position requirements a university degree in the relevant field is requiredin line with the ulaw's continued expansion strategy, we are looking to recruit an experienced and driven business development manager, to play a fundamental part in further establishing ulaw's as a globally recognized brand, with a focus on the canadian marketa minimum of 2 - 3 years experience as a business development manager or similar role is requiredability to travel throughout canada
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