Customers lead

Elenco customers lead

  • Putting customers first is key to lottoland’s success as is collaboration across the businesslottoland is the world’s leading online lotto provider, we are a disrupter that offers jackpots in the hundreds of millions giving 13 million customers worldwide the chance to win enormous record breaking pay-outsin september lottoland was awarded with a guinness world record for the ‘largest online gambling payout ever’ of €90 million! take a look at our vacancies below and start your journey with the world leading lotto betting company, revolutionising the gaming industry…contact lottoland today! the team lead will be responsible for the continuous development and motivation of team membershonesty, integrity and trust are a givenensure that all standard operating procedures are followed and that all current and new team members are trained in order to maintain a good standard of performanceprepare work schedule and monitor individuals’ attendance to ensure adequate staffing aligned with the resource availability and workloadwe like it here and we’re sure you will too! our corporate website has lots more information - check it out! wwwenable and facilitate successful implementation of company policies and objectivesidentify training needs and prepare development plansliaise with the responsible gambling and risk teamsmust have proven experience of detailed, investigative and analytical working practicesexcellent communication, networking and conflict management skillslottoland benefits: competitive salary annual bonus based on company performance 25 days holiday and 12 days gibraltar bank holidays international premium healthcare subsidised gym membership within a variety of locations in gibraltar continuous learning/development opportunities and progressive career pathscarry out annual performance appraisals for the team members and provide feedback on the same to the aml managerplay a key role in the resourcing and onboarding processmanagers need to inspire and develop their teams to get the most out of themit’s an exquisite part of the world, filled with luscious coastline, amazing surfing spots, delicious food and unique andalusian customs, traditions and cultural heritageemployees are empowered to do their best but held accountable for their actionslottoland could be just the place for youself-motivation and ability to motivate othersresponsibilities coordinate, prioritise and allocate daily tasks within team members, set or negotiate deadlines and completion dates, and monitor progress to ensure completion and meeting of deadlines efficientlygood command of microsoft office toolsability to work on own initiative and to challenge processes where improvements could be madeability to deliver effectively constructive feedbackmaintain effective communication flow, distribution of relevant information to and from the teamnice to have previous experience of working within an aml environment in the online gambling industrylottolandcorporatestrong organizational skills with an emphasis on accuracy and timelinessexperience with writing policies and processesability to perform well under tight deadlinesgrit and determination is a prerequisite for all lottolanderspassion for innovation is a strength that is valued in lottoland employeesassist the team manager with proactively optimising and maintaining an effective quality and assurance processevery day is an adventure and you’ll be joining others who have made the leap for this unique lifestyle opportunityenglish language knowledge at a business leveltailored relocation packages to meet your needs to support your transition our culture: lottoland is a dynamic, creative and technologically advanced organisationprovide monthly feedback on team performance, when requestedproven skills in complex problem solving, judgment, critical thinking and decision makingthey will be required to coordinate, prioritise and distribute workload appropriately to ensure efficient meeting of deadlines, monitor tasks completed by the team to maintain a good standard of performance and quality and contribute to the development and monitoring of the company’s anti money laundering/counter terrorist financing programremember you do not have to tick all boxes these are just an example of skills/experience that may support you in the role! a subtropical mediterranean climate, eclectic cultural influences, breathtaking landscapes, and beautiful beaches make gibraltar the perfect european holiday getaway – so imagine how special it is to live here! furthermore, since gibraltar wages buy an almost luxury standard of living in the south of spain, many people who work here actually commute from one of the nearby towns on the costa del solrecognised aml qualificationcom right to work in gibraltar no agencies at this time please

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  • Nuestros recruitment engineer se encuentran en la búsqueda de un lead software engineer core responsibilities: entender las características y necesidades reales del proyecto específico y problema enfrentado para traducir sus requerimientos en las mejores y más adecuadas soluciones técnicas para cada casoconocimiento/experiencia con aws, principalmente computación, almacenamiento y ml/ainice to have: conocimiento/experiencia en el desarrollo de soluciones de ml e iadiseñe productos de alta calidad y componentes de infraestructura para mantener, robustez y escalabilidadexperiencia en desarrollo web con reactdado ser responsable de los despliegues del código en producción y transitar el proceso a “todo continuo”valorable experiencia en desarrollo de aplicaciones móvilesabout the company: para empresa dedicada al desarrollo de soluciones basadas en datos y enfocada en el ambito iparticipar en discusiones técnicas con socios y clientes (a nivel local y de la ue)location: barcelona | modelo híbrido | 80% remotoexperiencia como desarrollador principal y referencia técnica entre el equipo de desarrollo, propietarios de productos y partes interesadas externastechyon: information technology recruitment experts | head hunter techyon es el primer head hunter exclusivamente especializado en la búsqueda y selección de profesionales senior y manager en el ámbito de information technologymust have: amplia experiencia en desarrollo back-end en java y/o python3 a 5 años de experiencia como ingeniero de software trabajando en desarrollo, especificación, arquitectura y diseñonuestros recruitment engineer seleccionan los mejores perfiles it para prestigiosas empresas de consultoría, bancos, empresas de servicios, grupos de fabricación, start-ups y empresas de digital dna companymaestría en ingeniería informáticarevisar y apoyar la implementación de las mejores soluciones para cada problema

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  • This is great opportunity to; lead the work to better understand our customers enabling us to meet our objective of better outcomes for customers by creating better homes, better communities and better lives develop an insight-driven approach, encourage curiosity and innovation to identify service improvements and lead positive changeprovide modern, relevant and accessible services for customers build strong relationships with customers, earning their trust and respect utilise technology to execute campaigns to drive customer engagement rationalise and improve the specialist platforms to enable customers to have their say work with a fully committed board and executive team drive change across the whole organisation and positively impact our customers experience of the organisationbcha are committed to delivering on our customer engagement strategy and need someone to lead the organisation on a journey with a diverse customer basewe have properties across the south west providing affordable homes and temporary accommodation to a wide range of individuals, supporting them to lead independent, fulfilled lives and experience in a ‘technical property services’ environmentrepresent our customers at all levels within the organisation work for an organisation that offers flexible working arrangements bcha safer recruitment: safeguarding children and adults is our first priority and we will ensure we follow safer recruitment proceduresbe driven and motivated to deliver the strategy for customer engagement have knowledge of housing or care sector enjoy working in a diverse and sometimes complex organisation confident and inspiring to our customers be able to work collaboratively with stakeholders across the organisation be resilient, have a positive attitude and be solutions focused organised, with good time management skills to prioritise and achieve objectives be a strategic thinker & financially astute to achieve the business plans have excellent communication skills, written and verbal able to problem solve, analyse options and make confident decisions have experience working in a customer engagement rolebcha is a south west based charitable housing association with a continuing mission to meet housing need and end homelessnesswe are looking for someone to drive change across the whole organisation putting the customer at the heart of everythingas an employer, we will do everything possible to prevent unsuitable people obtaining employment with bchaour overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislationcustomer engagement is central to bcha’s work and we are committed through our 5-year business plan to improving how we engage and involve individuals who use our servicesbcha is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment closing date: 8th may by 12 noon

  • We need someone who shares our goals to be the professional lead for all aspects of housing service development and engagement with customersthis is great opportunity to: establish clear strategies, improving systems and processes and leading teams to deliver high quality services lead the on the delivery of our goals from the bcha business plan in line with best practice (also ensuring compliance with statutory, legal, regulatory and professional requirements) provide modern, relevant and accessible services for customers inspire, lead and develop teams using supportive coaching styles and reflective practice to create a culture of continuous improvement, innovation and best practice take a key strategic role in business growth relating to housing management prioritise financial inclusion for customers, ensuring they can access financial aid available to them be the champion for inclusion activities for customers across the organisation bcha safer recruitment: safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedureswe have properties across the south west providing affordable homes and temporary accommodation to a wide range of individuals, supporting them to lead independent, fulfilled lives and experience in a ‘technical property services’ environmentbcha is a south west based charitable housing association with a continuing mission to meet housing need and end homelessnessin this role you will be managing the tenancy services teams across dorset and devonbcha is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitmentyou will collaborate closely with colleagues and partners to enable and embed a solutions-focused, diligent approach to existing and new challengesbcha are committed to developing affordable and sustainable homes and being a landlord of choiceclosing date: be driven and motivated to deliver on the bcha business plan enjoy working in a diverse and sometimes complex organisation be an inspirational leader with strong people management skills) be able to work collaboratively with stakeholders across the organisation resilient, have a positive attitude and be solutions focused organised, with good time management skills to prioritise and achieve objectives be a strategic thinker & financially astute to achieve the business plans able to develop and support individuals using a coaching style of management excellent communication skills, written and verbal able to problem solve, analyse options and make confident decisionsour overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislationas an employer, we will do everything possible to prevent unsuitable people obtaining employment with bcha

  • As our leading digital expert you will collaborate closely with heads of service to enable and embed digital innovations for the benefits of customers and colleagueswe have properties across the south west providing affordable homes and temporary accommodation to a wide range of individuals, supporting them to lead independent, fulfilled lives and experience in a ‘technical property services’ environmentthis is great opportunity to; lead the review and implementation of an ambitious digital strategy provide modern, relevant and accessible services for both customers and colleagues rationalise and improve the specialist platforms we use lead, manage and support our in-house it team ensure colleagues have the equipment, software and tools needed for their role maximise the end users experience and capabilities and embed our systems bcha safer recruitment: safeguarding children and adults is our first priority and we will ensure we follow safer recruitment proceduresbcha is a south west based charitable housing association with a continuing mission to meet housing need and end homelessnessbcha is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment **we are open to flexible working arrangements** closing date 12 noon on to be successful in the role you need to: be driven and motivated to deliver the strategy enjoy working in a diverse and sometimes complex organisation be an inspirational leader with strong people management skills be able to work collaboratively with stakeholders across the organisation resilient, have a positive attitude and be solutions focused organised, with good time management skills to prioritise and achieve objectives be a strategic thinker & financially astute to achieve the business plans able to develop and support individuals using a coaching style of management excellent communication skills, written and verbal able to problem solve, analyse options and make confident decisionsour overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislationbcha are committed to delivering on our digital transformation strategy and need someone to drive this forwardas an employer, we will do everything possible to prevent unsuitable people obtaining employment with bcha

  • The team work with customers in vulnerable situations and complex customers who are either homeless, at risk of homelessness, or who are tenancy ready and require support with accommodation seeking; there is also an element of resettlement work involvedwe aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled liveswe can offer you the opportunity to: work within a small professional team in a friendly and supportive environment; achieve real job satisfaction in a rewarding and challenging role; focus on building trusting relationships with our customers; receive full training in trauma informed approaches, managing mental health, substance misuse and accommodation services; liaise with external providers to access services that support customers you can add real value as part of a small team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward towards independencewe additionally support with accessing health care, maximising income, budgeting, debt management and accessing other support servicesemotionally intelligent flexible to changethe team work primarily within the local hospitals, b&b emergency accommodation provided by the local authority, and bcha move on accommodationit would be great if you have previous experience of working with homeless and or other socially excluded people and a good understanding of safeguarding issuesit is a role where you can really make a differenceour doors are open to everyonebcha safer recruitment: safeguarding children and adults is our first priority and we will ensure we follow safer recruitment proceduresyou will also have the energy and enthusiasm to provide positive support and trauma informed care to those who need our supportbcha is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitmentlooks at ways to improve systems and procedures for the benefit of the customer and to be more efficientas an employer, we will do everything possible to prevent unsuitable people obtaining employment with bchaa working knowledge of the issues affecting people with complex needs and the potential impact on people’s physical, emotional and psychological wellbeing able to demonstrate that you put the alliance first principle and one common goal at the heart of all you do able to demonstrate you are an effective team worker (and able to work effectively on your own, if required) able to make sound decisions it literate a completer/finisher a creative, flexible, compassionate, patient and sensitive approach to working with people who have experienced multiple disadvantages innovative and proactiveour overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislationto provide intensive personalised support and case management to people with multiple and complex needs using the plymouth alliance (tpa) principlessouth west based charitable housing association bcha was founded over 50 years ago with a continuing mission to meet housing need and end homelessnesswhether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect

  • For this reason, the group relies on five values that lead e80 people towards success: innovate, dare, solve, value, connectthe group, based in reggio emilia, is present in australia, brazil, chile, china, the united arab emirates, france, japan, mexico, spain, sweden, the united kingdom, poland, russia, thailand and usa with the aim of being close to its customersthe entire logistics flow is centrally managed by the sme80 group has always been close to its customers, its people and to the local communities in which the company operatesthanks to innovative technologies and a thorough understanding of the customers' logistic processes, the company anticipated the concept of industry 4e80 group is specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods operating in the beverage, food, tissue and other sectorsle80 software platform (smart integrated logistics), the "orchestra conductor" that ensures the efficient integration of the systems, guaranteeing the optimal management of all operations, from the entry of raw materials to storage right through to shippinghigher diploma or degree in technical address previous and proven experience gained in the role or as an electromechanical maintenance technician or transfer technician in structured companies operating in the automation or plant engineering sector good / excellent ability to read and understand electrical, hydraulic, pneumatic and technical drawings knowledge of sw plc siemens, backhoff, allen bradley, rockwell, fanuc dynamism and strong problem-solving skills excellent communication skills stress management - full-time contract -full remote/ customer plant basedresponsibilities: ensure the proper functioning of the plant in compliance with any kpi and contractual performance; collaborate with the technical offices for problem resolution, organization of on-site and remote interventions, procurement and shipment of spare parts, and offers; perform corrective maintenance and troubleshooting activities on the installed machinery aimed at guaranteeing its operation; carry out all or part of preventive maintenance activities in accordance with the maintenance plans, as stipulated with the customer and company provisions; take part in meetings with clients; draw up reports to the customer regarding the activities carried out and the performance of the plant, according to agreed methods; draw up reports on the elettric80 structure, regarding the activities carried out, performance, anomalies and corrective actions, according to agreed methods; foster improvement activities, modifications, possible solutions; carry out periodic training to the customer's operators, according to methods to be agreed; manage any spare parts stock at the customer's, suggesting reorder points and purchases as needed; organize, manage and update any security documentation requested by the customerthe main systems produced by e80 group include palletizing robots, a wide range of laser guided vehicles, high speed robotic stretch wrappers, pallet control systems, robotic labelers, layer picking and repacking solutions, and automated high-density warehouses0: the smart factory, sustainable, interconnected and safeas an e80 reliability maintenance engineer you will be in charge to keep complex systems in operation at the customer's premises

  • Establish a strong partnership with product owner and tech lead to ensure effective prioritization that balances business value, quality and other constraintsour values are central to this vision, as they represent how we collaborate how we work together in synergy and continually deliver for our customers: accountability: we take personal pride in finding solutions and achieving results innovation: we lead the market by being proactive, product-led, and forward-thinking teamwork: we work collaboratively, recognizing and celebrating success trust: we build trust on integrity, transparency, and respect benefits package competitive salary depending on skills and experience company pension bonus opportunity life assurance and critical illness cover cycle to work scheme perkbox – an exclusive platform offering a wide range of discounts and benefits holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme a hybrid approach to work opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work social clubs - whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at open gi where individuals who enjoy the same pursuits can get together wellbeing – wills at work scheme, employee assistance programme and mental health first aiders to apply for this role please click the apply button and send us your covering letter and cvthis includes personal follow through, making and defending difficult decisions and trade-offs, removing blockers, driving collective progressleads a team to successfully deliver to stakeholder expectationsmission and values our mission is to be both the technology partner and employer of choice for the uk general insurance marketcollaboration: works jointly with others to co-create and achieve a common goalthis includes learning, practicing and experimenting with tools, techniques and frameworks that foster collaborative working environmentsbuild high performing teams: enable a group of people who share a common vision, goals, metrics and who collaborate, challenge and hold each other accountable, to achieve outstanding resultsthis includes the practices, techniques and tools that support those principles, and an understanding of when things may or may not be applicable in a situation or contextyour key responsibilities delivery management: manage and ensure the progress of project work, "continuous flow" and adherence to team commitmentsemotional intelligence: recognises, understands and manages their own emotions and recognizes, understands, shares and influences the emotions of othersbuilds a high performing delivery machinerisk management: map and comprehend the risks involved in several dimensions of the work, aiming to prevent them by reducing and mitigating them when possibleincludes tracking of work, management of risks, and remediation of issuesopen gi is a leading software development company and a trusted partner to the general insurance industrycsm or psm (advantageous) educated to degree level (advantageous) a degree in a computer related subject (advantageous) relevant professional qualifications (advantageous) experience 5+ years of experience working as an agile project manager, iteration manager and/or scrum master 3+ years of experience working in any software development team role experience working with agile delivery methods experience working with a cross-functional software development team skills an inspired sense of shared purpose within the project team a defined roadmap and well understood success criteria aligned to delivery needs consistent transparent, and accessible communications to all stakeholders internal and external realistic and regular expectation setting and negotiation risk mitigation people support and growth creation of deployment systems/processes to reduce-friction-with external dependencies reduced cycle time of stories from grooming through deployment clear escalation paths for issue management through project stakeholders clear “definition of done2 continuous team reflection and improvement creation of cross-functional teams that have the right balance of skills and capacity to be autonomous and performantservant leadership: leads by examplecontinuous delivery planning: create a realistic, achievable roadmap showing how and when the project goals will be met along with the required milestones, mitigations, activities and resources requiredresponsible for managing scope, schedule, budget and quality levers; managing dependencies and raids within the team and across the organisationhaving timely, actionable and meaningful conversations about performance for the purpose of shaping behaviours and fostering learning, with the goal of strengthening confidence and improving the effectiveness of self and othersownership & accountability: takes personal accountability and ownership for their workagile & lean principles: guide and champion lean and agile principles for achieving quality, adaptability, speed & alignmentable to execute plans through to actionstakeholder management: identify, analyse, plan and implement actions that engage and build relationships as well as sustain them long term through effective expectation management, so as to enable each party to reach their goalscontinuously evolving the plan to reflect current reality of the project and view of the future scope management: embrace flexibility in requirements change to maximize the stakeholder value whilst balancing management of delivery and expectations of required objectives within a defined timeframepersistent to complete tasks and a strong commitment to take action that moves things along to ensure delivery of objectivesunderstanding which scope management techniques to employ based on the impact of the changebased across the uk and europe, our support and development services make us a truly diverse organization that offers a range of it solutions to insurance brokers, insurers, and managing general agentsshows curiosity and has a keen interest to drive learning for themselves and othersfacilitation: steer team and stakeholders to work well, both in defining a common vision, making decisions, achieving their goals and creating a relational climate where trust prevails and communication is fluid, empathic and honestserves the needs of the team by serving its team membersput the needs of others first and help people develop and perform as highly as possiblegiving & receiving feedback: solicit and engage with feedback on a continuous basisunderstand individuals, their motivations and provide them the support needed so they can excel in their rolesaptitudes drives to outcomes: focuses on results and desired outcomes and how best to achieve themcontinuous improvement: advances by ongoing, incremental improvement through continuous learning, questioning the status quo and trying out creative and novel ideas

  • Job purpose to pick and pack orders ready customers and suppliers contributing towards the smooth running of the warehousegeneral duties lead by example through exhibiting and living the aluk values; ensure that all activities are: exercised in accordance with company policy and procedure (including standard operating, health and safety and hr procedures); undertaken in an ethical manner with due consideration to the needs and concerns of others (particularly in relation to equality and diversity), effective use of company resources and sustainability; and carried out with an enthusiasm for learning, personal development and continuous improvementfor each market in which it operates, aluk research and develops product ranges that meet the needs of the local marketwith more than 60 years of expertise and operations in major countries around the globe, our façade systems have been specified for many of the world's most advanced and prestigious buildingswith its 8 business units serving over 50 countries worldwide, aluk remains a family-owned business with strong european roots that aspires to achieve sustainable growth through product innovation, technical expertise and leadership, and expand into new marketsaluk international is a global leader in the design and engineering of aluminium window, door and curtain walling systemsthrough accredited testing facilities and in-house research and development, we ensure our products offer high-performance solutions and exceed many industry standardsaluk systems are suitable for both renovations and the construction of new buildings in all sectors - from commercial to industrial, from residential to publicknowledge & experience previous experience in a fast-paced warehouse environment forklift licence; knowledge of picking systems, despatch methods and couriers; and enthusiastic and flexible, with a can-do attitude and ability to work under pressurebenefits hourly rate £ hours guarenteed per week 30 days holiday (including bank holidays) monday-friday working pattern with an early finish on a friday overtime rates payable free onsite car parking company pension scheme employee support programme non-contractual company bonus (eligibility applies) employee events, discounts at high street retailers and much morekey responsibilities and activities to pick, check & pack orders ready for dispatch, ensuring that all documentation is accurately completed and all goods are adequately packaged for the method of delivery; to pack customer and supplier orders as required ready for despatch; ensure that the batch numbers of all outgoing and incoming goods are maintained for traceability; assisting with the cycling counting/stocktake when required; to ensure that the warehouse in excellent operational order; practice good housekeeping to maintain the quality of materials and a safe working environment; cleaning of the factory and bailing of cardboard and plastics ready for recycling; ensure that the forklift trucks in good operative order identifying any defects; and any other duties that may be requiredour long heritage of family-run businesses means we believe in a local approach, bringing aluk closer to our clients through expert service and support tailored to each market

  • Day-to-day: liaising with customers and suppliers to resolved issues and delays when a switch of supplier has occurred working with our customers to obtain missing information essential for a successful contract switch working with our suppliers to ensure customers terminations have been successfully logged working through outstanding pending contracts each month to ensure our systems reflect accurate information recommend process improvement of the back-understanding root cause issues within our processes training and development of colleagues in both the sales departments and other operational teams to ensure repeat issues do not occurthe main focus of the role is to the be the primary liaison between our customers and energy suppliers and ensure that all contracts that are sold go from sale to live with limited delayswe use smart technology and data and combine it with world class human service, to help business owners sort their business essentials: business energy, insurance, connectivity, telecoms, and commercial finance solutionsskills needed to do the job: experience of working in a customer-support role good excel skills excellent time management, attention to detail and multi-tasking skills experience in contract management is preferable proactive approach maintaining a high level of productivity of all tasks and functions proven experience of working with set targets able to understand trends and identify root cause analysis what we offer: clear internal progression and structured training days off between christmas + new year dynamic team culture free fruit, coffee and tea rewards and recognition + christmas, summer and monthly celebrations summer and winter highflyers trips for top performers ability to buy and sell holiday smart casual dress code vitality program auto-enrolment pension scheme (5% employee and 3% employer) about bionic: at bionic, we want to make it radically easier to run a small businesscollaboration across multiple teams and departments to ensure high live rate performance across all group companieswe are looking for a pro-active individual to join the commercial operations department as a supplier liaison advisorthis is an excellent opportunity for an individual to join a high performing team within a rewarding department – offering great personal development and trainingthis would suit someone who has previously been a: sales administrator, customer service advisor or customer support officer

  • Dp world in the uk is at the heart of britain’s trading future, providing the right trading infrastructure, smart logistical solutions and the benefits of freeport status to our customers• rail scheduling to be updated in xps ensuring a minimum of 2 weeks advance data available • focal point for the day to day scheduling of vessel movements • cost focused, in conjunction with planning manager, balancing commercial reasoning with cost when deploying labour & thus ensuring the operation is run efficiently with cost per box kept within budget • gain an understanding on the planned maintenance schedule and agree what engineer department what can be released on a day to day basis • build excellent rapport with internal customers, shipping lines, vessel agencies, harbor authority and other key stakeholders • request vessel move-count information & crane splits in advance, allowing accurate labour ordering to minimise disruption to operations and cost • discuss the current and next day berth plans at the daily operations briefings • gain a full understanding of navis ship editor and be responsible for managing the ship structure (nsd file) library • ensure that required management information and statistics are maintained and available • ordering of reefer sub-contract labour on a day to day basis • send advance plan on a daily basis, of equipment outages that will impact the execution team • to be an ambassador for the company always, internally and externally • a degree in a numerate subject • marne certificate of competency or equivalent industry experience • sound knowledge of terminal operations • proficient in navis n4, xps, ms word and ms excel • effective customer service skills to deliver exceptional standards, whilst aligning with terminal objectives • excellent interpersonal, influencing and communications skills, due to close contact with customers • excellent planning and organisational skills, with a high level of attention to detail • solid negotiation skills when dealing with customers • generous annual leave allowance (25 days – excluding bank holidays) • attractive annual bonus schemeto include duties such as: • ensuring close cooperation & planning with the engineering department for planned outage of machinery or yard space for maintenance purposes • liaise with shipping lines, agents and authorities to ensure fluid movement of vessels into and out of the port considering both financial and commercial impact of the business key responsibilities & accountabilities: • excellent customer service skills with the ability to communicate to all levels of the business • ensure vessel & rail plan maintained, running seven-day berthing plan, constantly updated as changes occuran exciting opportunity has arisen within our operations department for a berth planner, to be based out of london gateway in stanford-le-hope, essexthey are to consider the financial, commercial & operational factors, as well as ensuring compliance with safetyclashes to be discussed with relevant operations managementyou will receive cover for all kinds of treatments including eye care and dentistry, specialist consultations, x-ray etc • 4 x salary life assurance – creating financial security for you and your family • 2 onsite gyms / showers facilities • onsite catering facilities • regular family eventsreporting to the vessel & rail superintendent, the berth planner will ensure an effective terminal berth plan is delivered, in conjunction with planning manager, for the efficient execution of terminal operationsberth planning to take account of commercial obligations(10 %) • flexible benefits platform allowing you to pick and choose the benefits that suit you • professional membership subscription - fee paid for by us • health cash plan – low-cost insurance package that provides cash back towards healthcare bills and a wide range of other wellbeing benefits

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