At bionic
Elenco at bionic
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The successful candidate will be responsible for automating proven email journeys and campaigns, as well as optimising to drive performance (conversion, cross-sell and retention) and efficiencywe are looking for a pardot specialist contractor to join us in a fast-paced environment where innovative ideas and projects come to lifeservice) comms across the email, sms and ivr channels within pardot and synced to data warehouse automating proven new renewal, in life and customer service journeys (and any other legacy manually processed journeys) migrate manually sent agent emails from outlook into salesforce monitoring and reporting on the sending and quality of our automated customer comms, identifying and actioning opportunities for iterative improvements owning our pardot instance and the integration with salesforce (also other email sending services like sendgrid, where required) working with the salesforce product manager to prioritise customer comms work within the broader business context, and marshal the resources needed to execute ensuring compliance in how our customer marketing audiences across the group are maintained work as part of cross-functional teams with other marketing, digital product, tech and commercial people up and down the funnel to drive growth, retention and efficiency experience: 3-5 years in a similar role proven ability to delivery growth and efficiency through pardot-powered customer comms what we are looking for: great understanding of pardot and its salesforce integration ideally, some experience using sms or whatsapp as a channel proven ability to make progress within a complex and collaborative business ability to simplify, prioritise and focus good analytical skills understanding of customer experience mapping techniques understanding of software development methodologies and project management a do-er not just a manager, you love being hands on a collaborator, working with teams across the business to make the right campaigns to meet objectives, and to marshal the resources needed to make them perform ability to work in a very fast-paced environment and meet tight deadlines excellent interpersonal skills - can communicate concisely and confidently at all levels about bionic: at bionic, we want to make it radically easier to run a small businessday-to-day in the role: ability to set up automated, transactional (ewe use smart technology and data and combine it with world class human service, to help business owners sort their business essentials: business energy, insurance, connectivity, telecoms, and commercial finance solutions
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This would suit someone who has previously been a: sales administrator, customer service advisor or customer support officerthis is an excellent opportunity for an individual to join a high performing team within a rewarding department – offering great personal development and trainingday-to-day: liaising with customers and suppliers to resolved issues and delays when a switch of supplier has occurred working with our customers to obtain missing information essential for a successful contract switch working with our suppliers to ensure customers terminations have been successfully logged working through outstanding pending contracts each month to ensure our systems reflect accurate information recommend process improvement of the back-understanding root cause issues within our processes training and development of colleagues in both the sales departments and other operational teams to ensure repeat issues do not occurcollaboration across multiple teams and departments to ensure high live rate performance across all group companiesthe main focus of the role is to the be the primary liaison between our customers and energy suppliers and ensure that all contracts that are sold go from sale to live with limited delayswe are looking for a pro-active individual to join the commercial operations department as a supplier liaison advisorwe use smart technology and data and combine it with world class human service, to help business owners sort their business essentials: business energy, insurance, connectivity, telecoms, and commercial finance solutionsskills needed to do the job: experience of working in a customer-support role good excel skills excellent time management, attention to detail and multi-tasking skills experience in contract management is preferable proactive approach maintaining a high level of productivity of all tasks and functions proven experience of working with set targets able to understand trends and identify root cause analysis what we offer: clear internal progression and structured training days off between christmas + new year dynamic team culture free fruit, coffee and tea rewards and recognition + christmas, summer and monthly celebrations summer and winter highflyers trips for top performers ability to buy and sell holiday smart casual dress code vitality program auto-enrolment pension scheme (5% employee and 3% employer) about bionic: at bionic, we want to make it radically easier to run a small business
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