Accepted
Elenco accepted
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Resolution of standard invoice validation cases passed from data and invoice management teams ensuring net savings are acceptedyour role as client services advisor in our data integrety team is to review and resolve queries relating to our clients property and asset data, achieving 100% client satisfaction across all areas of client service deliverythe successful candidate will be able to demonstrate the below: intermediate energy industry experience and knowledge an advantage strong communication skills – verbal and written to articulate to the client confident in liaising with internal and external stakeholders advanced excel user confident user of in house systems strong problem solving skills ability to keep calm under pressure and balance multiple workstreams adaptability & willingness to learn a can-do attitude numerical aptitude if this role sounds like your next career move, we want to hear from yousend your cv to and we will be in touch to discuss our opportunitiessalary: £21k pa benefits: annual pay related appraisals 23 days holidays plus bank holidays, raising by extra day each year to max 28 days (option to buy and sell holidays) flexible working with the option to work from office / home location early finish friday free onsite parking subsidised costa coffee onsite canteen employee development programmes refer a friend scheme upto £ benefits platform - gym membership, cycle to work, retail discounts plus many more fan club awards – employee recognition programme – winners get £250 of vouchers every quarter closing date: 26th april did you know inenco offers many varied and interesting roles: energy, trading, analysis, consultancy, finance, sales, sustainability and compliancehandling change of tenancy(cot) requests including, completion of missing data on forms ensuring that these are complete and accurate for the cot team to processongoing and proactive management of customer issues and escalations through effective case management ensuring that clients are kept updated on case status ensuring excellent client satisfactioninbound call and email handling and query resolution case queue management, triaging and delegating cases to other team members where applicablefor further information please download the job description attached belowthis gives us the expertise and insight to help successfully control costs, improve margins, achieve regulatory compliance and protect operational resiliencethis role is based at our lytham office – there will be the opportunity for hybrid working where you may work part of the week in the office and part of the week from home upon successful completionhit apply or equally if you would like more information contact our talent teamthis can be discussed further at interviewinenco has over 50 years of consultancy experience working in energy and utilities management; responding to the changing needs of our customerswe also support the delivery of public sector services with a particular focus on health, social housing and educationkey tasks will include: case management resolving client queries ensuring excellent client satisfactionour customers include leading organisations across sectors from manufacturing to hospitality and retail to logisticshandling of customer and supplier debt and disconnection issues